Waiter

Roles and responsibilities

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue
  

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies-

Adaptability

Customer Focus

Recognizing Differences

Taking Responsibility

Desired candidate profile

• Customer Service Skills: Strong ability to engage with guests, providing a welcoming and attentive dining experience.

• Communication Skills: Clear verbal communication to take orders, provide menu information, and address guest inquiries.

• Multitasking Ability: Capacity to manage multiple tables and tasks simultaneously while maintaining attention to detail.

• Product Knowledge: Familiarity with the menu, including ingredients, preparation methods, and specials, to assist guests effectively.

• Order Accuracy: Strong focus on accurately taking and delivering orders to minimize mistakes.

• Teamwork: Ability to work collaboratively with kitchen staff and other wait staff to ensure smooth service.

• Time Management: Skills in prioritizing tasks to ensure timely service, especially during busy shifts.

• Upselling Skills: Ability to promote specials, drinks, and desserts to enhance the dining experience and increase sales.

• Problem-Solving Skills: Quick thinking to address and resolve any issues or complaints from guests.