Field Engineer L2 UAE
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Job Description
Are you a handson technical expert with a passion for solving problems and helping people We have an urgent opening for a Field Engineer in Dubai and were looking for someone who can join our team within the next 23 weeks. If youre driven customerfocused and thrive in a fastpaced environment this is your chance to make an impact!
What You ll Do:
- Provide technical support both onsite and remotely via phone or email solving hardware and software issues.
- Own and proactively manage user problems from start to resolution.
- Log all issues in our call management system and ensure detailed documentation.
- Train and assist users on the use of their IT equipment providing troubleshooting support when needed.
- Maintain an organized IT Asset Register and ensure smooth implementation of IT equipment.
- Support and troubleshoot Microsoft Office 365 Windows operating systems and network printers.
- Handle remote desktop connectivity tools mobile device setups and basic video conferencing systems.
- Work in close collaboration with the client s IT team to ensure all systems are running efficiently.
- Provide handson support for network and data center equipment as needed.
Requirements
What We re Looking For:
- 2 years of experience in deskside or onsite IT support roles.
- Handson expertise in troubleshooting and resolving technical issues with workstations desktops laptops and mobile devices.
- Knowledge of Microsoft Operating Systems (Windows 7 & 10) and Office troubleshooting.
- Basic understanding of networking concepts printers and audio/video equipment.
- Familiarity with Active Directory for creating and managing user accounts.
- Strong communication skills in English (Arabic proficiency is a plus).
- Customerfirst mindset and a proactive attitude.
- Availability to join in 23 weeks due to the urgency of the role.
Benefits
Why Join Us
- Competitive salary of 3500 AED gross per month
- Immediate opportunity to be part of a dynamic highenergy team
- Exposure to cuttingedge technology and toptier clients
- Develop your technical and customer service skills in a fastpaced environment
Additional Perks:
- Laptop provided onsite
- Fulltime employment with room for growth
- A chance to work in a vibrant international setting
Apply Now Time is of the Essence!
If you re a motivated solutionsoriented individual ready to tackle IT challenges and can join quickly we want to hear from you!
Proficiency in Windows OS Proficiency in MS Office Proficiency in printing Proficiency in mobile devices Troubleshooting
Education
Technical or IT-related degree
Employment Type
Full Time
