Telecommunication Agent

• Complete the important tasks outlined on the Officer Shift Checklist to record and follow up all job related incidences in the Officer Log
• Report broadband and telephone equipment defects to the relevant vendors
• Attend to complaints and enquiries referred to by Communications Assistant
• Highlight important events special instructions and information to the team
• Handle follow ups passed over from the previous shift
• Handle and deliver the Hotels general emails to the relevant departments promptly for follow up
• Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
• Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system
• Ensure Broadband charges tally with the Hotel PMS postings
• Conduct and attend trainings daily briefings and monthly departmental meetings when necessary
• Maintain good housekeeping standards and adhere to all safety and loss control procedures 
• Monitor the functionality of inhouse TV Channels Pipein music system and other equipments and systems and report any defects to Engineering Dept
• Keep an accurate record of the inventory rental equipments and stock
• Tabulate daily and monthly traffic analysis report

Qualifications :

• At least 1 year of experience in the Hospitality/Service Industry preferred 
• Good spoken and written English/Russian
• Able to read and speak Arabic
• Computer Knowledge i.e. well versed with windows internet explorer and word either POS or PMS system
• Excellent management planning decision making interpersonal communication and counselling skills. 
• Possess knowledge of PBX and Voicemail system Call Accounting Guest Request Management and Property Management System
• Minimum O level education with 5 credits or Diploma 

Remote Work :

No

Employment Type :

Fulltime