Front Desk Agent

Job Purpose:

Under the general guidance of the Front Office Manager and/or Assistant Front Office Manager perform all duties connected with arriving and inhouse guests ensure that all our regular and VIP guests receive high quality personalized service an Engaging Dynamic Guest Experience and maintain our guest recognition program.

Essential Duties & Functions:

• Actively welcome greet and check guests in
• Inform guests with savvy knowledge of hotel its services the city and local happenings
• Ensure all requests are dealt with accurately and they receive the appropriate service attention and follow up
• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation walk ins VIP guests groups etc.
• Follow up on all arrivals using the prescribed procedure modification of registration cards special requests rate changes room changes and account inquiries reservation inquiries
• Deal with all guest requests accidents and/or thefts promptly no later than within a 20 minutes response time record all matters in  hotel specific recording process
• Update and maintain the reception hand over book pass on all guest feedback to the Manager on duty so appropriate action may be taken
• Ensure guest privacy and security any confidential guest information is not disclosed and processes are aligned with Fairmont confidentiality standards
• Ensure the correct procedure and policy standards are adhered to
• Ensure all necessary supplies are available for the front desk manage par stock and order supplies
• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment international currency etc.
• Encourage upselling in order to maximize rates
• Ensure work areas are cleaned and maintained at all times

Qualifications :

• Proficiency in English (verbal and written) a second language an asset.
• Prior experience working as Receptionist or in Front Office in a reputed hotel in UAE and knowledge in Opera or a related system
• Strong interpersonal and problemsolving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fastpaced environment

Remote Work :

No

Employment Type :

Fulltime