Guest Experience Ambassador
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Job Description
Greet guests upon arrival assist with checkin procedures and provide information about hotel facilities services and local attractions.
Act as a point of contact for guests throughout their stay addressing inquiries requests and concerns promptly and courteously. This may include arranging transportation making restaurant reservations or coordinating special requests.
Handle guest complaints and issues effectively and professionally seeking solutions to ensure guest satisfaction while adhering to hotel policies and procedures.
Maintain open and clear communication with guests colleagues and other departments to ensure seamless coordination and exceptional service delivery.
Coordinate special services for VIP guests such as room upgrades welcome amenities and personalized attention to enhance their experience and loyalty to the hotel.
Conduct followup calls or emails to guests after their stay to gather feedback address any unresolved issues and express appreciation for their patronage.
Complete administrative tasks related to guest relations such as updating guest profiles preparing reports and handling billing inquiries.
Work collaboratively with other departments including front desk housekeeping and concierge to ensure guests needs are met efficiently and effectively.
Qualifications :
Previous experience in a customer service role preferably within the hospitality industry.
Excellent communication and interpersonal skills.
Strong problemsolving abilities and a proactive approach to guest satisfaction.
Ability to remain calm and professional in highpressure situations.
Proficiency in relevant computer applications and hotel management systems.
Possess a gracious friendly and fun demeanor
Ability to multitask work in a fast paced environment and have a high level attention to detail
Strong verbal and written communication skills in English
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
