Guest Relations Manager Russian Speaker
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Salary Not Disclosed
1 Vacancy
Job Description
Guest Relations Manager
Can you bring your own personality create a magnifique experience and naturally connect with guest and colleagues alike
We are looking for a Guest Relations Manager to join our team! This could be the next step for you into a Management position within Hotel and the group and so APPLY TODAY get lots of perks and benefits learn & grow continuously and start your lifelong career here!
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
What you will be doing:
- Responsible in ensuring the efficient operation in Guest Services
- Ensure that all team members are properly trained
- To handle complaint / incidents / accidents occurring in the hotel when required
- To manage & motivate the teams to upsell and to make sure that the rates given are matching with the instructions received
- Develops high quality relationships with guests throughout their stay in order to encourage loyalty
Qualifications :
Your experience and skills include:
- Minimum experience of two years in a similar role in 5star Luxury Hotel
- Bachelors degree in Hospitality or equivalent
- Knowledge in MS Office and Opera system
- Ability to speak other languages preferably Russian
- The ability to work under pressure multitask and think on your feet to quickly resolve issues is required
- Strong verbal and written communication skills and pride in personal presentation
- A genuine passion for customer service with a strong focus on always making our guests feel welcome during their stay
- Strong leadership & interpersonal skills
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
