Technical Product Manager

Roles and responsibilities

Technical Product Managers (TPM).

Join our Technical Product Management team, where we build effective technology products and services that our customers love. We offer a mix of B2B and B2C products and services in domains such as Digital, Airline and Airport Operations, Group Services, and Commercial. Our goal is to continuously evolve our products, enriching them with features that focus on delivering value to our customers and users. If you are passionate about creating impactful technology products and ensuring their success, we invite you to apply and to contribute to the innovation and excellence at Emirates Group.

Technical Product Managers (TPM) are experienced leaders who help lead the vision and execution of our Technology Products across the Emirates Group. In this role you will be the product manager for our Sales and Travel products responsible for leading a multi-disciplinary SAFe Agile Release Train (ART) of over 120 IT professionals. In this pivotal role, you will drive business engagement, apply design thinking principles, and shape the product roadmap to deliver innovative travel solutions that align with our strategic goals. You will define and prioritize features leading your technology teams to deliver new products and service capabilities that provide outstanding value across all channels—whether it’s for customers, travel agents, or internal employees. Our travel products offer holiday packages, destination management experiences and travel services like visa to our customers and trade partners globally as well as our agency incentives and sales solutions.

In This Role, You Will

• Support the delivery of technology products and solutions and ensure the effectiveness of all technology features aligned to the Product’s vision and roadmap. Lead a team of Technical Product Owners (TPO) to understand, assess, and decompose prioritised initiatives into Technical Features within the engineering team backlogs, focusing on MVP (Minimum Viable Product).
• Collaborate with TPOs (technical product owners), peer groups, vendors, and other IT stakeholder groups to deliver ongoing and future Program Increment Planning (PIs), utilizing business value, assessing available capacity, and effectively sequencing and prioritizing backlogs.
• Lead a team of TPOs through collaboration, delegation, and empowerment to ensure the effective delivery of our technology solutions.
• Collaborate with architecture, engineering, and service management teams to balance the overall backlogs to provide a scalable, user experience-optimized, stable, and performant technology product that continually meets business needs. Ensure Technical Debt, NFRs (Non-Functional Requirements), and System enablers are considered, captured, and cascaded to team backlogs.
• Participate in Sprint demos at the team level and assist in the preparation of system demos and other varied levels of involvement across a suite of Demos and Visual Release Notes at the team level. Engage in the preparation and delivery of PI demos to the stakeholder group via Inspect & Adapt workshops with the overall goal of driving increased use and adoption.
• Responsible for the quality and integrity of the data held in the Product Catalogue for your specific Product/s. Define a methodology for analyzing and responding to target metrics and value post PI delivery, aiming to drive increased use and adoption of our technology products.
• Develop and mentor TPOs, supporting their professional development. Contribute to the TPM peer community in identifying and acting upon opportunities for Learning and Development, growth, and advancement.
• Maintain the quality and integrity of the data held in the Product catalogue and features within the technical and team boundaries, ensure the identification and contribution of risks and dependencies, and ensure appropriate team backlogs reflect any impact.
• Drive the partnership with applicable product vendors, ensuring timely feature/product upgrades, and maximizing the product's efficiency and effectiveness. Minimise bespoke customization and influence business process changes to best utilize vendor-supplied products.

Desired candidate profile

• Bachelor's degree and 8+ years’ experience in product in a team-facing capacity
• 8+ years practical experience of working as a Product Manager including leading product owners, with a proven record of driving discernible ideation, change, and delivery
• Well- versed in the tools for the technical product aspects of software delivery.
• Strong communication skills at peer, line, and stakeholder levels.
• Ability to lead by example using evidence, information, and data to empower people and lead changes.
• Demonstrated evidence of knowledge in the technical area and its application
• Demonstrated technical or domain expertise, utilizing a depth and breadth of knowledge and practical experience within the specific domains or technical areas.
  • Business Analysis and Consultancy and strong understanding of the travel industry and associated products (flights, hotels, experiences, destination management).
  • Travel agency or destination management experience an advantage
  • Exceptional stakeholder management and communication skills.
  • Technology Acquisitions and working with vendors