FB Hostess

Roles and responsibilities

• Previous experience of 1-2 years in a Luxury Hotel environment as a Hostess.
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• An elevated and energetic Conversationalist, engaging Guests with lively discussions.
• Professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
• Finds creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  

Key Responsibilities

• Greets Guests upon Arrival with a Warm ‘FIVE-Styled’ Welcome, ensuring their Journey at FIVE is sensational.
• Leads and coordinates FIVE's acclaimed Front of House Operations while elevating the ‘Vibe at FIVE’ throughout all Guest Touchpoints.
• Assists Guests in finding Suitable Seating Arrangements based on their preferences and the availability of tables.
• Manages Waitlists during peak times and provides Accurate Wait Time estimates, whilst ensuring Guests are well taken care of.
• Proactively acknowledges and Remembers Guest Preferences, maintaining meticulous Guest History records to curate unparalleled, ‘FIVE-Styled’ Service.
• Exhibits an exceptional understanding of FIVE's diverse destinations, concepts, menus, events, and bespoke offerings, enabling ‘FIVE-Star’ Guest Assistance at all times.
• Efficiently Processes Billing and Payments while adhering to FIVE’s industry-leading Control Procedures.
• Enhances the overall Guest Experience by ensuring Seamless Operations and Excellence in Service Delivery.
• Collaborates with a Fellow 'FIVERs' to maximise Guest Satisfaction, providing Prompt and Positive responses to inquiries.
• Showcases a Proactive Approach to addressing Guests' concerns and fulfilling their requests, Swiftly Resolving any issues to ensure exceptional Guest Satisfaction.
• Demonstrates an Unwavering Commitment to upholding FIVE's First-in-Class Standards, providing personalised Service to Guests at all times.
• Ensures a Seamless Dining Experience for Guests, Anticipating their Needs, and Fulfilling Special Requests.
• Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction, ensuring next-level Service.
• Utilises remarkable Sales Techniques to upsell and promote bespoke Services, lavish Concepts, and exclusive Special Promotions to Elevate the Guest Experience and foster Revenue Growth.
• Embodies a Visionary Mindset that continuously Disrupts and Breaks Boundaries.
• Attends regular Team Meetings and ongoing bespoke Training Sessions to improve Product Knowledge and Service Skills.
• Contributes to the signature behind-the-scenes 'Vibe at FIVE,' playing a vital role in the success of FIVE’s award-winning initiatives.

Desired candidate profile

Customer Service Skills
Welcoming Guests: Greeting customers warmly and creating a positive first impression.
Communication: Clearly conveying information about wait times, menu specials, and restaurant policies.
Organizational Skills
Table Management: Efficiently assigning tables to servers and managing seating to optimize flow.
Reservation Management: Handling reservations and walk-ins, ensuring the dining area is properly filled.
Leadership
Team Coordination: Overseeing the host staff and ensuring they provide excellent service.
Training: Onboarding and training new host staff on procedures and customer service standards.
Problem Solving
Conflict Resolution: Addressing customer complaints or issues promptly and effectively.
Adaptability: Adjusting seating arrangements and reservations based on changing circumstances.
Time Management
Prioritization: Balancing multiple responsibilities, such as managing waitlists and coordinating with the kitchen and servers.
Efficiency: Ensuring that guests are seated in a timely manner to minimize wait times.
Attention to Detail
Maintaining Cleanliness: Ensuring the entrance and waiting areas are tidy and welcoming.
Guest Preferences: Keeping track of regular customers’ preferences and special requests.
Knowledge of the Establishment
Menu Familiarity: Understanding the menu and specials to assist guests with inquiries.
Restaurant Layout: Knowing the layout of the restaurant to direct guests efficiently.
Sales Skills
Promoting Specials: Informing guests about daily specials or events to enhance their dining experience.
Upselling: Encouraging reservations for special occasions or larger parties.
Professionalism
Composure: Maintaining a calm and professional demeanor, especially during busy times.
Appearance: Adhering to the restaurant's dress code and presenting a polished image.