Institutional Manager

Roles and responsibilities

The Senior Institutional Effectiveness Officer (SIEO) is responsible for the overall success of the Unit of Assessment and Effectiveness at OIPE. As a senior-level professional, the SIEO will lead and promote a culture of effective assessment and evidence-based continuous improvement throughout the institution.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Lead and successfully operated the Unit of Assessment and Effectiveness to achieve its targets, ensuring that all activities are aligned with the strategic goals of the institution.
• Champion the establishment of a culture of evidence-based assessment, evaluation, and continuous improvement across all academic and non-academic units of the University, providing guidance and support as needed.
• Develop and implement training and professional development programs for faculty and staff in areas related to institutional effectiveness.
• Organize and lead assessment workshops for academic units, utilizing best practices to enhance understanding of new processes for continuous quality improvement and closing the loop.
• Oversee and review annual effectiveness reports from all colleges for all academic programs, and provide recommendations for improvement.
• Research and provide information on benchmarking and best practices in institutional effectiveness, and develop strategies to implement these practices at the institution.
• Conduct feedback surveys for academic and non-academic units of AU to identify areas for improvement and opportunities for growth.
• Develop, implement, and coordinate comprehensive plans for educational outcomes assessment, ensuring that all programs are aligned with the institution's goals and objectives.
• Assess the suitability of the needs assessment for new academic programs, and make recommendations for improvements as needed.
• Prepare the Annual Report, all survey reports, corrective/improvement action reports, and Institutional Assessment and Effectiveness Summary Report.
• Audit course files for all programs and provide recommendations for improvement.
• Coordinate IEC and APC meetings.
• Prepare responses to ERT reports related to assessment and effectiveness as per the CAA deadlines, ensuring that all responses are accurate and comprehensive.
• Perform other tasks as directed by the Executive Director of OIPE.
  

QUALIFICATIONS & EXPERIENCE:

• Bachelor degree with at least five years’ experience in assessment and effectiveness reporting.
• A proven track record of managing institutional effectiveness projects.
• Experience of working with senior academics.
• Experience of working diligently to achieve targets while abiding by the specified deadlines.

Desired candidate profile

• In-depth knowledge of assessment practices for continuous improvement, with experience of implementing best practices in an institutional setting.
• Expertise in determining and enhancing institutional effectiveness, with experience of developing and implementing strategies to improve institutional performance.
• Ability to rapidly assimilate information and take control of a project, working to a very tight deadline, with excellent project management and problem-solving skills.
• Exceptional written and verbal communication skills, with experience of producing high-quality reports and presentations for senior-level stakeholders.
• Highly developed communication, interpersonal, and influencing skills, with a proven ability to work effectively with a wide range of colleagues, including senior-level colleagues.
• Excellent organizational and prioritizing skills, with the ability to manage multiple projects and priorities simultaneously.
• Excellent IT skills, including word processing, data analysis, and database management.
  

WORKING CONDITIONS:

• Work is normally performed in a typical interior/office work environment.
• No or very limited physical effort required.
• No or very limited exposure to physical risk.
• The position may entail work after duty hours, on weekends, holidays and in emergency (i.e. may be subject to “on-call” responsibilities).