Customer Service Officer - Majid Al Futtaim

JOB TITLE
Customer Service Officer Emirati MAF Entertainment VOX Cinemas Magic Planet and Snow Abu Dhabi
ROLE SUMMARY
To perform duties required on site at a consistently high service level whilst working within guidelines of Majid Al Futtaim Entertainments policies and procedures
Location: Abu Dhabi Ajman Dubai and Sharjah

ROLE PROFILE

• Follow Majid Al Futtaim Entertainments service steps to deliver a consistent high level of service to all guests
• Follow Majid Al Futtaim Entertainments cash handling policies to ensure all guests receive the correct change and minimize unders/overs for every shift
• Utilise suggestive selling and upselling skills in all areas of the cinemas to maximize each transaction
• Abide by policies & procedures listed in Majid Al Futtaim Entertainments health and safety management program to ensure a safe environment for guest colleagues and self
• Provide assistance to others where possible regardless of which department is listed on the roster
• Follow food hygiene policies to ensure all food & beverage served to guests is safe and free of contamination

REQUIREMENTS

• Be available to work shifts on weekends and public holidays as per the roster
• Strong communication skills
• Customer service orientation
• Minimum High School Certificate