Customer Sales and Service Agent - The Emirates Group

Job Purpose: The jobholder is frontline staff who has to provide clients and potential clients superior and a consistent quality of travel services to sell local tickets tours and attractions and travel related products and give leisure related information. . Convert maximum number of enquiries into ticketed sales through efficient and friendly customer service

Job Outline:

• Execute

• Provide the highest standard of customer service to clients whether LeisureRetail Government or Corporate using all tools that are made available. Attend all customer queries and complaints in a timely and appropriate manner.
• Offer all Arabian Adventures products services and loyalty programmes that are contracted by Arabian Adventures offer information on destination and product to all customers to ensure that it meets their travel requirements. Maximise the sales/consultation opportunity to cross sell/upsell any relevant auxiliary product to maximize the revenue.
• Make travel related reservations and issue tickets to clients taking care that all relevant local tickets tours and attractions rules and regulations have been compiled with and that the product delivered is commensurate with client requirements and expectations. Recommend alternate local tickets tours and attractions in the case of nonavailability of requested tickets and effectively sell space (keeping in mind suppliers that have been prioritised by the Department) and products to increase revenues for Arabian Adventures seeking at the same time opportunities to upsell and crosssell using Prio Hub or any other System made available by the department
• Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships.
• Adhere to all of the set standards of DSES AlBatross and any internal audit standards to ensure that we comply with the expected benchmark define d by the customer audit team.
• Read assimilate and implement all changes to Prio Hublocal tickets tours and attractions schedules and other relevant procedures filing if necessary relevant information/material for reference to deliver a superior service to clients.
• Ensure all revenue documents issued are correctly reported on a daily basis in the Back Office System to enable accurate invoicing by Sales and Revenue Accounts Department or the Lodged Card Operator as the case may

• Qualifications & Experience: Commercial/Sales.
• Reservations/Ticketing : 1 Year
• 12 Years schooling or equivalent
• Knowledge/skills: Excellent knowledge of geography and arithmetic
• Excellent interpersonal ability telephone and customer service skills to be able to interact with internal and external clients in a professional manner.
• Knowledge of Dnata Front Office system/Airline Reservation systems Proficient in MS Office applications i.e. word and excel.
• Languages: English: Strong verbal and written English is a mandatory Other:
• Spoken Arabic or any other foreign language would be an advantage.