General Manager Accounts
Posted on :
17-09-2024
Employer Active
1 Vacancy
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Job Description
- Develop and execute a growth and retention strategy for the account segment in alignment with the country and business priorities, taking into account segment specific needs
- Develop and implement a strategic account planning framework - specific to the segment – to drive share of wallet and product adoption, ensuring alignment with overall business objectives
- Lead cross functional efforts across sales, marketing, business analytics, pricing, product development and other functions to meet customer needs and to grow the business segment
- Drive and coach a consultative sales approach, focusing on understanding customer needs and delivering tailored solutions that drive value and customer success
- Lead the team in sales methodologies and practices, ensuring a focus on strategic account management and execution excellence
- Foster a culture of continuous learning and development
- Oversee a climate of operational excellence and refine forecasting processes to enhance accuracy and predictability in revenue, ensuring top-down and bottom-up adoption
- Cultivate strong inter-departmental collaboration and processes to ensure seamless customer experiences and efficient fulfilment of client requests
- Act as the senior escalation point for customer account management, ensuring timely and effective resolution of issues
- Drive contract negotiations and closure, focusing on creating value for both the customer and the organisation
- Own and execute B2B events aimed at strengthening brand equity and utilise customer feedback and interactions as strategic opportunities for team coaching and development as well as product and marketing roadmaps.
Employment Type
Full-time
Company Industry
Department / Functional Area
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