Learning and Development Coordinator
Posted on :
17-09-2024
Employer Active
1 Vacancy
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Job Description
- Assists in the creation of and work within the established annual Training budget.
- Monitors and evaluates training expenditure to ensure hotel cost efficiency and cost benefit
- Assesses the return of investment of any training program before and after implementation.
- Aligns current training and development programs to effectively impact key business indicators.
- Produces monthly training activities ROI reports for your Manager
- Anticipates and responds to colleague’s training needs appropriately to create ‘Room to belong’ and ‘Room to grow’, keeping in balance with the needs of the hotel and organization.
- Acts as a role model to colleagues by living the IHG Values and brand Service Behaviours, and is responsible to drive the culture through training programs.
- Helps colleagues to identify and enhance personal strengths that will contribute success for both personal and company goals.
- Develops creative ways to inspire and motivate colleagues to provide guests with a unique experience.
- Stays current on market trends and local changes that impact guest satisfaction when sharing training materials with colleagues.
- Becomes a part of the Quality & Continuous Improvement Team and upholds hotel quality and brand standards compliance process through training, creating awareness and auditing.
- Meets and engages with guests, constantly seeking feedback and sharing to the respective departments.
- Provides support and monitor all training requirements are met pertaining to local legislation, local standard operating procedures or corporate policies.
- Solicit opportunities from education institutes or local authorities where possible to create hotel brand awareness and contributing to the community.
- Monitors the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
- Makes sure that all appropriate training records are maintained (both manual and computerised) and in compliance with hotel and legal requirements while taking consideration to support the hotel’s green policy.
Employment Type
Full-time
Department / Functional Area
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