Hostess
Posted on :
13-09-2024
Employer Active
1 Vacancy
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Job Description
- A courteous, professional and efficient service is provided at all times.
- All duties and tasks are performed as per the tasks required at the outlet.
- Be knowledgeable of all services and products offered by the hotel.
- Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
- Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
- Monitor operating supplies, equipment and reduce spoilage and wastage successfully
- Ensure that the place of work and surrounding area is kept clean and organized at all times
- Successfully perform opening and closing procedures established for the assigned outlet
- Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors
- Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest
- Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety
- Maintain a good rapport and work relation with staff in the assigned department and within the hotel
- Maintain and update the restaurants guest history
- Maintain a legible and up to date reservation book
- Maintain and coordinate the printing of the respective restaurant menus
Employment Type
Full-time
Department / Functional Area
Key Skills
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