ERP Support Consultant

A 11yearold consultancy company is recruiting a Financial ERP Support Consultant who will be responsible for providing expertlevel support to clients utilising financial management software solutions. Your role encompasses system configuration troubleshooting and ensuring optimal software performance.

Key Responsibilities:

• Project Management Support: Provide onsite postgolive support for ERP systems troubleshoot issues collaborate with clients to identify their needs document support cases and maintain uptodate knowledge of functionalities.
  

• Client Support: Provide daytoday technical support and guidance to clients using the management software (e.g. Kyriba SAP FIS etc.). Respond to and resolve softwarerelated queries.
  

• Software Configuration: Assist clients with system configurations customizations and optimization to suit their business requirements.
  

• Troubleshooting: Diagnose and resolve functional and technical issues related to the software working closely with client IT teams and vendors if needed.
  

• Training & Documentation: Conduct training sessions for clients on software usage and best practices. Develop and maintain documentation for troubleshooting procedures system configurations and client FAQs.
  

• Collaboration: Work closely with internal teams including project managers and consultants to ensure smooth software implementations upgrades and support.
  

• Client Relationship Management: Build and maintain strong relationships with clients understanding their business needs and providing proactive support and recommendations.
  

• Software Updates & Maintenance: Stay uptodate with the latest software releases patches and industry best practices advising clients on necessary updates or system enhancements.
  

Key Skills & Qualifications:

• Education: Bachelor s degree or Master s in Finance IT Business or related field.
  

• Experience: Minimum of 3 years of experience working with finance management software solutions or Financial ERP (e.g. Kyriba SAP Reval Oracle Dynamics etc.).
  

• Skills: Basic knowledge in accounting and finance strong understanding of financial systems.
  

• Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to nontechnical users.
  

• Problemsolving: Analytical mindset with strong troubleshooting and problemsolving abilities.
  

• Clientfocused: Demonstrated experience in managing client relationships and delivering highquality support.
  

Preferred Qualifications:

• Prior experience in a clientfacing consulting or support role.
  

• Knowledge of Finance operations cash management financial risk management etc.