Spa Supervisor
Posted on :
12-08-2024
Employer Active
1 Vacancy
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Job Description
- Ensure Guest and Colleague satisfaction at all times by ensuring that safety and service are the spa's top priorities
- Performs supervisory duties including leading, coaching, performance management, counseling, scheduling and supervision of staff
- Promote sales of spa services and retail utilizing your extensive knowledge of all products and services
- Coordinate support staff schedules and time off requests/ trades to ensure adequate staffing
- Assist Experience Coordinators and Attendants as needed throughout the day and as coverage for sick calls
- Assist Spa Manager with facility maintenance and work orders to ensure peak operational performance
- Maintain through knowledge of competitors including locations, product offerings, pricing and promotions
- Administer and implement spa operations training (i.e. telephone etiquette, guest relations, sales, services, etc)
- Perform Spa tours for potential clients as needed
- Support the fitness coordinator with wellness offerings and the maintenance of the Fitness Center
- Maintain close and effective working relationships with other departments
- Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
- Focus attention on guest needs, remaining calm and courteous at all times
- Promote and enforce health and safety awareness as well as to have a complete understanding of the emergency procedures
- Establish, update and adhere to hotel and departmental policies, procedures and service standards
Employment Type
Full-time
Department / Functional Area
Key Skills
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