Cluster Reservations Agent

• Takes reservations over the email, phone, by fax or internet, and handles all associated operations.
• Increases and optimises room sales in line with the brand and hotel's sales policy.
• Enters reservation details precisely and correctly using Opera and ResWEB.
• Ensures that information is passed on to the people concerned.
• Confirms the reservation; takes care over written communication.
• Handles the No Show & Late Cancellation report on daily basis and apply charges when applicable.
• Process all the non refundable deposits and post charges into the PMS.
  

Qualifications

• Previous Opera Property Manager System experience required
• Fluency in verbal and written English is required.
• Computer literate in Microsoft Window applications required
• Minimum 2-3 years of experience in a similar role in hospitality.
• A university degree or diploma in Hospitality/Tourism management