Restaurant Hostess
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3 - 0 years
Not Disclosed
Salary Not Disclosed
Any Nationality
Female
1 Vacancy
Job Description
- Maintain complete knowledge of:
- -Dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range, and dress code
- Restaurant reservation procedures
- Daily house count, arrivals, departures, VIP’s
- Scheduled in-house group activities, locations and times
- All department policies/service procedures
- Answer the telephone within 3 rings, using correct salutations and telephone etiquette.
- Take record and confirm restaurant reservations/cancellations in accordance with departmental standards.
- Communicate reservation /cancellation changes to management as they arise throughout the shift.
- Monitor the preparation of own assignments, ensuring compliance with departmental standards.
- Ensure that all menus, and check folders are cleaned and in sufficient quantity.
- Ensure that the hostess stand is cleaned and organized.
- Review the Reservation book, pre-assign designated tables, and follow up on all special requests.
- Greet the guests at the entrance of the restaurant
- Seat Guests according to floor plan / being fair to each waiter.
- Show guests their table which has been designated for them
- Ensure that the guests are pleased with their table.
- Present the open menu to the guest.
- Ensure that the tables are set to the best service of the guest.
- Anticipate heavy business times and organize procedures to handle waiting lines.
- Anticipate guests' needs, respond to them promptly, and acknowledge guest, however busy and at whatever time of the day.
- Maintain positive guest relations at all times.
- Be familiar with hotel services/activities to respond to guest inquiries accurately.
- Handle guest complaints following instant pacification procedures and ensuring guest satisfaction.
Employment Type
Full-time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
