Equipment Manager

• Employment Type: Full-time
  
• Schedule: Day shift
  
• Work Arrangement: Hybrid
  

• Take ownership of technical issues, including managing escalations
  
• Evaluate root cause analysis to eliminate recurring customer issues
  
• Take ownership of customer issues and follow problems through to resolution
  
• Providing follow-the-sun service
  
• Handle incoming tickets through the Support portal independently and in a professional way
  
• Troubleshoot Transmit Security Platform issues reported by Transmit Customers, including Functionality, usability-related issues, and complex issues
  
• Interact effectively with a wide variety of customers with different requirements and backgrounds, including the Customer s development teams, to understand the nature of the issue, communicate steps to resolve, and provide consultation on best practices
  
• Should be able to quickly replicate customer issues in the support test environment (Lab)
  
• Collaborating with the Engineering and Product team
  

Requirements

• At least 5+ years of relevant experience
  
• Experience in a similar cybersecurity company is a great advantage
  
• Must have any ticketing system experience
  

Nice-to-have:

• Linux scripting/programming
  
• Mobile development
  
• Database management
  
• Network troubleshooting
  
• Knowledge in networking
  
• A good balance in networking and programming
  
• Experience with security authentication and authorization accounts/company
  
• Willing to work extended hours if necessary
  

Benefits

• HMO coverage
  
• Hybrid work arrangement
  
• Standard government and Emapta benefits
  
• 20 days annual leave
  
• Career growth opportunities
  
• Diverse and supportive work environment
  
• Fun employee engagement activities