Equipment Manager
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
15 - 15 سنوات
لم يكشف
لم يتم الكشف عن الراتب
أي جنسية
ذكر
1 وظيفة شاغرة
الوصف الوظيفي
- Employment Type: Full-time
- Schedule: Day shift
- Work Arrangement: Hybrid
- Take ownership of technical issues, including managing escalations
- Evaluate root cause analysis to eliminate recurring customer issues
- Take ownership of customer issues and follow problems through to resolution
- Providing follow-the-sun service
- Handle incoming tickets through the Support portal independently and in a professional way
- Troubleshoot Transmit Security Platform issues reported by Transmit Customers, including Functionality, usability-related issues, and complex issues
- Interact effectively with a wide variety of customers with different requirements and backgrounds, including the Customer s development teams, to understand the nature of the issue, communicate steps to resolve, and provide consultation on best practices
- Should be able to quickly replicate customer issues in the support test environment (Lab)
- Collaborating with the Engineering and Product team
Requirements
- At least 5+ years of relevant experience
- Experience in a similar cybersecurity company is a great advantage
- Must have any ticketing system experience
Nice-to-have:
- Linux scripting/programming
- Mobile development
- Database management
- Network troubleshooting
- Knowledge in networking
- A good balance in networking and programming
- Experience with security authentication and authorization accounts/company
- Willing to work extended hours if necessary
Benefits
- HMO coverage
- Hybrid work arrangement
- Standard government and Emapta benefits
- 20 days annual leave
- Career growth opportunities
- Diverse and supportive work environment
- Fun employee engagement activities
At least 5+ years of relevant experience Experience in a similar cybersecurity company is a great advantage Must have any ticketing system experience Nice-to-have: Linux scripting/programming Mobile development Database management Network troubleshooting Knowledge in networking A good balance in networking and programming Experience with security authentication and authorization accounts/company Willing to work extended hours if necessary
نوع التوظيف
