Reservations Agent
Posted on :
13-11-2024
Employer Active
1 Vacancy
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Job Description
- Understand the key principles of ACCOR’S Pricing Strategies and Revenue Management
- Retail, Corporate, Leisure, Group, Other
- Rate Restrictions, hurdles and availabilities
- Maximise rooms revenue through the conversion of telephone calls into sales
- Utilize effective upselling techniques
- Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
- Be fluent on all hotel products and services
- Handle emails pertaining to rooms reservations
- Be fully conversant with all market segments and rate plans used across all distribution channels
- Be flexible in sales technique through offering the right product to the right customer at the right time
- Handle customer queries and complaints relating to Rooms Reservations
- Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
- Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
- Responsible for effective implementation and compliance with ACCOR’S Core Reservation Standards
- Achieve targeted goals in the LQA Hotel Mystery Shopping calls
- Maintain accuracy and cleanliness of the PMS Database
- Ensure market segmentation is accurate for each reservation
- Create hierarchies/relationships between Corporate Accounts
- Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
- Complete understanding and effective execution of current and new RM tools. Includes Opera PMS.
- Be involved in all property PMS Conversions
- Complete understand and effective use of the Hotel’s telephone system
- Maintain the Reservation correspondence
Employment Type
Full-time
Department / Functional Area
Key Skills
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