The Position
Handle customer calls inquiries pertaining to room reservations, with a focus on revenue maximization and quality.
KEY ROLES & RESPONSIBILITIES
- To ensure the reservation sales agents are filling the responsibilities as outlined in their job descriptions.
- Supervising the day to day running of the reservation department ensuring that the work load is fairly distributed and completed in a timely and professional manner.
- Understand the key principles of Accor’s Pricing Strategies and Revenue Management
- Retail, Corporate, Leisure, Group, Other
- Rate Restrictions, hurdles and availabilities
- Maximise rooms revenue through the conversion of telephone calls into sales
- Utilize effective up selling techniques
- Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
- Be fluent on all hotel products and services
- Handle emails pertaining to rooms reservations