Reservation Supervisor

The Position

Handle customer calls inquiries pertaining to room reservations, with a focus on revenue maximization and quality.

KEY ROLES & RESPONSIBILITIES

• To ensure the reservation sales agents are filling the responsibilities as outlined in their job descriptions.
• Supervising the day to day running of the reservation department ensuring that the work load is fairly distributed and completed in a timely and professional manner.
• Understand the key principles of Accor’s Pricing Strategies and Revenue Management
  • Retail, Corporate, Leisure, Group, Other
  • Rate Restrictions, hurdles and availabilities
• Maximise rooms revenue through the conversion of telephone calls into sales
  • Utilize effective up selling techniques
  • Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
• Be fluent on all hotel products and services
• Handle emails pertaining to rooms reservations