Lounge Manager
Posted on :
29-10-2024
Employer Active
1 Vacancy
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Job Description
- To implement service standards and procedures to ensure that they are achieved and followed by proper training, supervision, and control.
- To rotate and schedule all staff to provide full coverage for efficient service and to maximize productivity.
- To motivate, educate and develop staff on a continuous basis to achieve an overall maximum of efficiency and confidence.
- To minimize guest complaints, but if it should occur, to take remedial action immediately.
- To ensure that all guests are greeted and seated courteously without delay at a properly set and clean table.
- To ensure that all guests are served promptly.
- To check on guest satisfaction by talking to the guest.
- To stress the importance of personal cleanliness, grooming and that the staff do not deviate from the prescribed uniform.
- To be constantly on the look for ways and means to improve the smooth running of the operation.
- To work closely with the Chef in charge of the Kitchen on quality and cost control of food.
- To coordinate with the Chief Steward and bar service for the back-up services.
- We expect your outlet to be very busy due to high turnover which means most house guests and a lot of local guests will patronize this outlet. Therefore, it is important that everything possible should be done to give our guests a good impression of our hotel by making sure that food, service and all other facilities are of high quality.
Employment Type
Full Time
Department / Functional Area
Key Skills
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