Director of Rooms
Posted on :
29-06-2024
Employer Active
1 Vacancy
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Job Description
- Coordinate the organization and administrative functions in all areas of the Rooms Division.
- Oversee the operation and co-ordination of the operating department through their respective managers.
- Provide solutions to improve problem areas and assist in implementing corrective measures.
- Ensure that monthly financial outlooks and results are accurate and on target in particular monitoring all Rooms expenses to ensure that they are kept in line with budget.
- Coordinate the implementation of and enhancement to minimum standards of guest service.
- Strives to increase the level of guest satisfaction through associate development and quality image.
- Handle all guest concerns and ensure effective follow up.
- Monitor all VIPs, guests, and their requests.
- Handle all guest complaints expeditiously to complete resolution.
- Responds quickly to guest requests or complaints in a friendly manner, taking the appropriate action to resolve matters. Follow up to ensure complete guest satisfaction.
- Oversee employee and leader planning, recruitment, selection and development through goal development and coaching.
- Ensure staffing is maintained at an appropriate level to match business demand.
- Participate in all regular and ad hoc operational meetings and in the formulation of strategic business plans.
- Become involved and active within hotel committees and activities.
- Oversee performance reviews, training, and development of all Rooms Division staff to achieve hotel service quality standards.
- Motivate team members and establishes a productive working environment at the hotel.
Employment Type
Full Time
Department / Functional Area
Key Skills
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