Customer Service Representative

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Effectively troubleshoot and resolve customer issues with a proactive and solution-oriented approach.
• Maintain a deep understanding of company products, services, and policies to provide accurate and insightful information.
• Build rapport with customers, demonstrate empathy, and actively listen to their needs.
• Process customer orders, track progress, and ensure timely delivery (if applicable).
• Document customer interactions and maintain accurate records in our CRM system.
• Escalate complex or unresolved issues to the appropriate team members for further assistance.
• Contribute to a positive and collaborative team environment.

Qualifications:

• Minimum 1 year of experience in customer service or a related field (preferred)
• Excellent communication and interpersonal skills in English (written and verbal)
• Strong problem-solving and conflict resolution skills
• Ability to prioritize tasks and manage multiple inquiries simultaneously
• Proficient in Microsoft Office suite (Word, Excel, Outlook)
• A positive attitude, a willingness to learn, and a commitment to providing exceptional service