Guest Service Agent
Guest Service Agent
Posted on :
15-06-2024
Employer Active
1 Vacancy
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Job Description
- To establish and maintain a happy working relationship with all Front Office staff and other departments such as Housekeeping, Room Service, Engineering, Sales, etc. to ensure a smooth and efficient operation.
- To be completely familiar with the hotel procedures, policies and standards related to guest service.
- To develop a fine reputation for hotel ensuring that it’s policies, products and services are acceptable to the guests
- To be familiar with hotel product knowledge.
- To apply guest contact skills, such as telephone manners, maintaining eye contact, using guests name etc.
- To strictly adhere to hotel standards at all Times.
- To be fully aware of fire Safety procedures and evacuation plan.
- Ensuring all arriving guests are escorted to assigned rooms
- To attend all training programs as per Hotel or Department training plan.
- To maintain a discreet and confidential attitude to all guest’s information.
- To help and assist with on-the-job training and orienting all new comers to the department.
- To be cost conscious with regards to printing and stationaries and avoid wastage, ensuring cost control for department expenses.
- To be familiar and able to operate all office equipment such as computers, fax machines, photocopies, key-card system, telephones etc. and to report any abusing, misusing or malfunctioning of this equipment to F.O.M.
- To provide a willing, warm and timely response to all guest’s requests.
- To provide a professional image through appearance, behavior and punctuality following the company policy of hygiene and grooming.
- To ensure correct application of room rates as per Sales and hotel pricing strategy.
- To ensure correct postings of all guest charges
- To maintain discrete and confidential attitude, with regards to rates, sales strategies and source of bookings
- To serve as an information consultant on services and facilities of the hotel, and to be aware of the local area (i.e. Tourist attractions, landmarks etc.) and happenings
Employment Type
Full Time
Department / Functional Area
Key Skills
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