Recruiting and inducting personnel capable of operating successfully in a NIO House environment while effectively following processes.
Control and management of sales personnel and processes' training to a pre-determined level and implementation into the NIO House environment after training.
Driving and achieving agreed KPI targets focusing on volume, NPS, margin and income growth.
Continuous team performance management based on agreed KPI metrics, performance levels, HR issues, wage signoffs, and appraisals.
Creating the NIO House sales forecasts by estimating total vehicle sales.
Establishing management information flow of agreed data based on KPIs.
Meeting with NIO House Fellows to plan and implement objectives for achieving sales and gross profits.
Implementing standards for displaying and merchandising new and used vehicles and all promotions.
Proactively identify and mitigate potential issues before they arise and take swift action to resolve them effectively.
Brand-specific training and development of sales and support personnel.
Managing the optimal inventory of vehicles by validating all pricing appraisals and managing stock order levels accordingly.
Managing customer complaints and ensuring an exceptionally high level of customer satisfaction is obtained.
Working to achieve sales and performance KPIs of the NIO House and the NIO Brand.
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