Reservation Supervisor
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2 - 0 years
Not Disclosed
Salary Not Disclosed
Any Nationality
Male
1 Vacancy
Job Description
- regard to achieving customer satisfaction.
- Ensure the reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.
- Respond to all guest reservation requests and execute prompt, courteous and accurate guest service at all times. Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
- Answer guest inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions etc.
- Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
- Assists and prepares in groups pre-arrival process and also prepares group rooming lists. Maintains a clean and organized work area.
- Attends all scheduled meetings as required with HODs or the Sales team.
- Create and manage rates and packages configured on the Hotel software.
- Track all reservations picked up from all Online channels like hotel websites, other third parties etc.
- If there are failed reservations update the Hotel software, then process those reservations manually.
- Coordinate with the Channel manager, or software IT for any availability, rate or booking integration issues.
- Handle external systems like channel Managers, Web booking engines, Rate comparison tools, Online Travel Agents extranets etc.
- Update No-shows and cancellations on all OTAs without fail to avoid any unwanted commissions.
- Responsible for maintaining Rate parity across all booking Channels (Website, OTA, GDS, Travel Agents Etc.)
Employment Type
Full Time
