IT Service Delivery Manager
Posted on :
03-10-2024
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1 Vacancy
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Job Description
- Lead a multi-national team of lower-level managers or a local/multi-country team of IT Specialists, providing appropriate and efficient IT Solutions/IT Services to a defined geographic area/ Region, eventually manage hosted IT resources and support global IT projects in respect of Hub/regional implementation
- Together with the Hubs, implement the global standard IT operating model, oversee Service and Project Delivery, and ensure that the business voice is an integral part of the PG IT operating model
- Accountable for development and management of an organizational entity for delivering IT services, solutions, and activities in the Hub region
- Accountable for end to end IT service delivery including onsite services and IT/OT Cybersecurity operational management at the sites.
- Aggregate demands for new and improved IT Infrastructure services required by the business and ensure overall business satisfaction with existing Infrastructure services
- Collaborates with the Business Unit IT Management, IT stakeholder and 3rd Party IS Suppliers and across Hubs
- Is accountable for the igned Business Unit scope towards Hitachi Energy Business and functions. Ensuring that delivery of business processes/projects supporting IS systems/projects is aligned to Business and functions needs, resulting in improved efficiency, effectiveness, quality and/or operational functionality .
- Prioritizes tasks and responsibilities to manage regional and local requirements and escalations seamlessly accordingly to the global targets and strategy. Ensures Vision and Mission alignment of the operational tactic.
- Leads and works with distributed teams and processes and driving them towards high levels of operational excellence.
- Works with local knowledge of countries, regulations and able to bridge the gap or escalate when needed.
- Responsible for compliance of IT services to local law, Local license compliance & local IT controls compliance. Responsible for local IT budget in the country
- Ensures (with HR support) that the area of responsibility is properly organized, staffed, sed and directed.
- Guides, motivates and develops direct and indirect subordinates within HR policies, for the benefit of both company and the employee
- Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Employment Type
Full Time
Department / Functional Area
Key Skills
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