Guest Service Executive - UAEN

Who We Are

Jolera is one of the world’s largest and most successful privately-owned global IT Security and Solutions providers. As part of the Jolera team, you will be a member of a high performance, innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities.

Jolera is an organization that encourages and supports ongoing training and development. We are comprised of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment.

Who You Are

We are seeking an energetic, passionate individual with strong communication skills and ability to work collaboratively. You are a self-starter who thrives in an environment of personal accountability and enjoys being part of a challenging outcome orientated culture. You want to build your career by digging in being a part of a high-performance team where there is an opportunity to up your game, sharing your knowledge and working with some of the best in the business.

What You Will Do

The Network Engineer is a critical position in the Jolera Platform Delivery team and is key to delivering best in class solutions for our customers and their employees and/or members. The incumbent will demonstrate confident and appropriate communication skills both verbally and electronically. The Network Engineer role will have a primary focus support of Jolera’s managed firewall products.

• Manage/support deployed firewalls.
• Manage/support deployed network solutions.
• Support network infrastructure including firewalls, security events management and security related software solutions.
• Troubleshoot network problems and recommend corrective actions.
• Confirm all issues and requests are captured and closed via the CRM ticketing system to Jolera standards of detail and quality.
• Follow documented network/IT processes and procedures, review existing business processes and work to improve systems operations.
• Ensure all assigned requests are responded to and dealt with as per Jolera and customer standards.
• Ensure knowledge transfer of multiple systems and processes by properly documenting all systems, architecture, and credentials within the Jolera CS system.
• Follow all other processes and quality standards as directed.

Qualifications

• 3+ years of experience with supporting Fortinet Security Solutions.
• 1+ year of experience with Aruba switching.
• 1+ year of experience in ClearPass Solutions.
• 1+ year of experience in Azure Networking.
• Configuration experience and strong understanding of core networking technologies.
• Possess the knowledge to be responsible to work on and/or assist with more complex implementations and/or problem resolution.
• Strong overall communication skills and can make a significant contribution to Jolera’s success.
• Ability to use good judgment and decision-making skills.
• Understands the concepts of team building and can apply them.
• Ability to communicate technical concepts and issues to non-technical individuals.
• Demonstrated technical leadership.
• Very Strong English.