Accountant

Refunds

• Manage Refund Process effectively & timely management of refund settlement for Air, LCC, Non-Air documents, unclaimed & E Tracker, and account them in the Finance systems & Global Distribution Systems (GDS) in line with the defined SLA with all dnata line of businesses.
• Ensure compliance to refund policy & rules, Payment Card Industry Data Security Standard (PCI DSS) and local consumer protection laws related to refunds.
• Maintain accuracy and timelines in refund accounting and reconciliation to reflect the correct balance with minimal exceptions. Exceptions to be highlighted to the respective stake holders to make sure all the open items are cleared with in the agreed SLA.
• CCD payments/BTT to be processed on time to meet the customer expectation.
• Provide support and back up for managing SOP related tasks ensuring all processes are as per benchmarks set up including timelines, SOP, WI etc.
• Liaise and support dnata business teams for refund activities, queries, complaints, claims, new products, and business (payment methods and services introduced). Analyse refund data and provide valuable feedback to commercial teams for business decisions.
• Identify areas and ensure active involvement in projects, system enhancements testing and process changes and thereby acquire in depth knowledge and enhance business processes.
  

Qualifications & Experience

Finance & Insurance/Accounts :

12 Years Schooling Or Equivalent

Additional Finance related qualification preferable

4+ years relevant experience *Consideration will be given to 10 yrs schooling and 6+ years relevant experience

Knowledge/skills

• Accounting knowledge preferably from an airline background.
• High level of computer literacy and good knowledge of office automation software like Word, Excel, MS Access and Powerpoint
• Good analytical and investigative skills
• Ability to communicate effectively, both orally and in writing, with various stakeholders across the business.
• Ability to function independently within an established framework Specific to teams in: MIS & Integrity, Revenue Master Management and EK Revenue Services
• Knowledge of fares, ticketing, proration and interline rules/ agreements (preferable with IATA qualification and/or cargo knowledge).
• Working knowledge of Global Distribution Systems (GDS) would be an added advantage.