Mall Operations Specialist

• Oversee daily operations of the Centre, including presentation, security, safety, cleaning, engineering, facilities, and ambience to meet tenant and customer requirements. Maintain relations with local emergency services.
• Conduct regular property inspections focusing on cleanliness, preventive maintenance, health and safety, security, and parking. Identify any risks and report to Management.
• Manage Capex and Operating budgets, prioritizing effective utilization to maintain timeline and cash flow management.
• Ensure audits related to Facilities Management, Fire, Health and Safety, Security and Internal Audits are conducted, and recommendations are implemented within specified timelines.
• Manage hard and soft services contracts, ensuring mall's standards, KPI’s, SLAs are met. Oversee traffic management system and provide weekly summaries to Management.
• Identify additional areas within the mall that can be converted into revenue-generating areas. Administer cleaning contract, implementing cost-cutting programs and improving efficiencies.
• Enforce rules and regulations among tenants, focusing on operating hours, delivery schedule, waste removal, promotional signs, and other related issues. Ensure sustainability targets, including waste management, are achieved.
• Comply with all policies and procedures, promote sustainability initiatives, and build the capability of staff for performance improvement. Handle tenant-related issues and customer complaints promptly. Manage small-scale in-house projects and liaise with property insurers for incident claims.
  

Minimum Qualifications/education

Personal Characteristics and Required Background:

• Bachelor’s degree / Operations Management or equivalent.
• Experience in management, operations, and leadership skills.
• Is a proficient user of MS Office and MS Project – AutoCAD is an added value.
• Meticulous and detail oriented while does not lose focus of the big picture.
• Is a team player, well-tempered, capable of working under pressure and following instructions to detail.