Customer Service:
- Operates with team mindset, not in a silo; often works cross functionally within the Store; builds relationships across departments (e.g., Curbside)
- Learns / models customer service and hospitality, with Customers and Store Partners
- Assists customers in locating product and answering product questions
What is your background?
- Minimum age 18 (mandatory)
- Experience stocking and in customer service (preferred)
- Experience working in a physically demanding job a plus
- Forklift / power jack training (provided upon hire)
Do you have what it takes to be a fit as an H-E-B Night Stocker?
- Understanding of SOPs / guidance related to emergency procedures, proper stocking, etc.
- Communication skills; reading / writing skills
- Organization and time-management skills
- Customer service skills; service mentality
- Ability to perform repetitive, physical tasks that sometimes include heavy lifting
- Ability to think on your feet and work with agility
- Ability to work as part of a team to meet nightly goals
- Ability to manage multiple priorities and shift focus between tasks; close attention to detail
- Ability to apply personal discipline to SOPs and leader direction
- Ability to work overnight shifts, including weekends and holidays
Can you...
- Work in a fast-paced, demanding Store environment, while paying close attention to detail
- Perform the following, based on your department
Grocery:
- Constantly* reach at waist, grasp
- Frequently stand, walk, bend
- Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to cold, loud noise, ambient temperatures, and wet conditions
- Demonstrate the ability to lift 50 lbs, and manage in excess of 100 lbs**
Drugstore:
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to loud noise, ambient temperatures, and wet conditions
- Demonstrate the ability to lift 66 lbs, and manage in excess of 50 lbs**
Dairy:
- Constantly* reach at waist, grasp
- Constantly exposed to cold temperatures
- Frequently stand, walk, bend
- Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to loud noise, ambient temperatures, and wet conditions
- Demonstrate the ability to lift 86 lbs, and manage in excess of 100 lbs**
Frozen:
- Constantly* reach at waist, grasp
- Constantly exposed to cold temperatures
- Frequently stand, walk
- Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to loud noise, ambient temperatures, and wet conditions
- Demonstrate the ability to lift 60 lbs, and manage in excess of 100 lbs**
General Merchandise:
- Constantly* reach at waist, grasp
- Frequently stand, walk, bend
- Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to loud noise, ambient temperatures, and wet conditions
- Demonstrate the ability to lift 60 lbs, and manage in excess of 60 lbs**
- While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
- It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.