Customer Experience Manager
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
- Heading the Customer Service department, including on-shore and off-shore teams.
- Developing and implementing yearly strategic plans to improve customer service operations, enhance customer and satisfaction, and meet business objectives.
- Recruiting, training, and managing a team of customer service representatives, team leaders, supervisors and support staff.
- Providing coaching, feedback, and performance evaluations to support their professional development and ensure productivity.
- Developing and managing the customer service department budget, allocating resources effectively.
- Develop service procedures, policies, and standards.
- Manage the functions of receiving, assessing, analysing, resolving, and documenting customers’ issues and complaints in accordance with agreed requirements.
نوع التوظيف
دوام كامل
المجال
القسم / المجال المهني
مكتب المساعدة والدعم الفني / خدمة العملاء / الاتصالات الهاتفية
