Team Lead - Quality Support

Ensuring adherence to performance standards and operational protocols. Develop and manage patrollers' rosters based on city requirements and special events.

Analyze performance data to manage and enhance patroller performance. Create and maintain comprehensive reports to identify areas of concern and showcase findings to the City Manager.

Ensure patroller compliance with uniforms, data handling, tasks, and environmental health and safety regulations. Conduct spot checks and create SOPs for various patroller procedures.

Design and deliver training programs to upskill patrollers, ensuring they meet and exceed job requirements.

Serve as the primary contact between patrollers and various internal teams

Oversee the documentation of legal fines, vehicle compliance, and the tracking of all legal document expirations. Prepare patroller invoices and purchase orders for financial processing.