Portuguese Speaking Content Moderation for Social Media - Porto

About the job

Job Title:

Portuguese Speaking Content Moderation for Social Media - Porto

Job Description

Are you fluent in Portuguese and want to work for the leading BPO worldwide, awarded as the best place to work 2022? You will make use of your skills as a Content Moderator, supporting our client's different areas of social media. You'll be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Are you excited to explore the world of Social Media? Apply for the position!

What's in it for you?

• Competitive salary, paid 14 months per year plus meal allowance;
• A bright, modern, and exciting place to work, with excellent staff facilities;
• Health insurance;
• Various career development opportunities;
• Team events;
• 22 Holiday paid;
• Wellness break;
• Free fruit, coffee and beverages and vendor machine.
  

Your job is great:

• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience;
• You will review, audit and moderate contents from the end customer and copyright;
• You'll take an active role in reviewing user behaviors as well as ensuring the rules of the Social Media areas;
• You'll analyze reports according to protocols, procedures and instructions as starting point, maintaining a high level of quality in each report;
• You will be a central point of moderation between Social Media users, applying our guidelines with reference to nuanced and context-dependent policies in an evolving environment;
• You will make autonomous decisions against challenging issues of a potentially sensitive or business-critical nature.