Compile statistics for front office and provide reports relating to that area
Continually check the accuracy of room count
To have a full working knowledge of the IHG One Rewards and Ambassador programs and its benefits taking every opportunity to enroll new members
Maintain comprehensive knowledge of standard reservation procedures
Communicate to Front Office Manager and Duty Manager all information likely to be of interest to hotel Management such as the expected arrival and departure of VIPs and all other pertinent information
Maintain all procedures and adheres to them within the IHG guidelines; with emphasis especially on hotel credit policy
Be aware of the hotel availability and of every opportunity to maximize room revenue
Recycles whenever and where-ever possible and enforces cost saving measures
Gain understanding of the departmental goals and financial targets and support management team in achieving these targets
To be fully involved in IHG One Rewards and InterContinental Ambassador program enrolments and achieving Upsell revenue
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