- Collaborate with business stakeholders to elicit and document detailed business requirements, user stories, and use cases
- Conduct interviews, workshops, and surveys to gather comprehensive information
- Analyze and document current business processes and workflows
- Create clear and concise documentation of business requirements, functional specifications, and system workflows
- Act as a liaison between business stakeholders and IT teams, facilitating effective communication
- Ensure that all relevant parties have a shared understanding of project requirements and objectives
- Work closely with solution architects and developers to translate business requirements into technical specifications
- Provide input into the design of technology solutions that align with business needs
- Collaborate with business users to define UAT scenarios and test cases
- Support business users during UAT, ensuring that solutions meet business requirements
- Support change management efforts by assisting in the development of training materials and providing training to end users
- Communicate changes to relevant stakeholders and address concerns
- Analyze and interpret data to support business decision-making
- Identify trends, patterns, and insights that can inform business strategies
- Assist in project planning and coordination activities
- Support Project Manager to track and report on project progress, issues, and risks
- Identify opportunities for process improvement and automation
- Stay informed about industry trends and advancements in business analysis methodologies
- Provide training and documentation for end-users as needed
Qualifications, Experience, Knowledge & Skills
- Bachelor's or Master's degree in Business Administration, Information Technology, or a related field
- Proven experience (typically 3+ years) as a business analyst in IT projects
- Experience in cloud and automation technologies
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Familiarity with business analysis tools and methodologies
- Knowledge of project management principles is a plus