Guest Service Representative
Posted on :
08-06-2024
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1 Vacancy
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Job Description
NextRow is looking to hire a lead business analyst for a contract position. Candidate can work 100% remote, preferably from Illinois.
Must have experience in Hospitality industry.
Client is migrating from a homegrown reservation system to a new third party reservation system. You will play a key role as a lead/senior business analyst to be able to document the business requirements, work with technical teams.
Technical acumen is extremely important for this role, understanding how technical integrations work, understand basic of JSON, SOAP, APIs etc.
Any experience with reservation systems, rewards systems is very desirable.
Some of the requirements:
Develop and maintain relationships with customers, both domestic and global.
Elicit requirements using interviews, document analysis, requirements workshops, surveys, and task/process/workflow analysis.
Perform hands on system configuration and development/scripting as needed.
Develop test plans and performs application testing for configuration or system-related changes.
Coordinate module patches, bundles, and upgrades, including testing, documentation and implementation with all stakeholders.
Audit policies and controls related to area of scope to ensure legal requirements are met and provide plan for compliance, as necessary.
Identify opportunities to improve systems through automation, process re-engineering and new/improved features.
Develop/deliver/maintain end user training and system documentation as needed.
May serve as Project Manager for small projects.
Provide production support, application maintenance and documentation for global systems within scope of responsibility.
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Other duties as assigned.
EXPERIENCE:
Minimum 3 years of IT experience preferably in a Global organization
Minimum 3 years of experience with relevant applications (e.g. reservations highly desired)
Or Minimum 3 years relevant domain experience (e.g. hotel operations, hotel distribution)
EDUCATION
Bachelor s degree or equivalent work experience
Business Analyst
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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