Guest Relations Agent - German Speaker

The Jr. Process Analyst will perform the functions outlined below:

Collect and document business requirements for project and business improvements/automation efforts

Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases Identify issues and risks

Bring inconsistencies and problems to the attention of management

Participate in the problem resolution

Design and develop ad-hoc analysis/reports to help Pricing and Sr. Management drive business decisions and support strategic initiatives

Review data source and reporting for accuracy and completeness

Utilize Microsoft Office skills to automate reporting and analysis

Conduct extensive data prep and analysis of trends

Assist in preparation of monthly reports/metrics

Evaluate/design new and existing macros and report logic

Assist in Data Acquisition and Data Preparation process as a business need arises

Other ad hoc tasks or activities associated with the Process Analyst Support function and/or tasks within the capability and pay grade of the Process Analyst as may be assigned

Requirements

Jr. Process Analyst

College Degree in Computer Science, Economics, Mathematics, or Business Administration.

1+ years relevant experience

Strong mathematical and analytical skills

Moderate Microsoft Excel (Power User), Access and PowerPoint required (2 years of VBA working knowledge is a must). Must be proficient in Pivot Tables and advance nested formulas

Working knowledge with relational querying concepts, i.e. MS SQL Server Management Studio

Experienced at capturing and analyzing relevant data for formulating recommendations

Ability to summarize information utilizing charts and graphs using MS PowerPoint

Excellent written and verbal communication and the ability to work with internal and external customers

Multi-tasking and deadline orientation are essential

Ability to work in a fast-paced, dynamic environment

Dependability and the ability to maintain utmost confidentiality in dealing with business information

Computer skills: MS SQL and VBA for Excel and Access are required