Hotel Manager

• Responsible for the preparation and compilation of the yearly budget, business plan and the forecast in coordination with the relevant Department Heads and Regional Sales and Marketing and Revenue leaders
• Responsible for the achievement of the commercial results of his/her property and positioning in the competitive set, on short-term and long-term basis
• Maintains a constant awareness of the general market trends (local, domestic, and international) and of the activities of the competitors
• Proactively seeks new business opportunities by building new relationships and actively getting involved in the sales activities of the hotel
• Ensures correct use of Company’s corporate identity at all levels in the hotel
• Ensures the online content, websites and information on OTAs are always kept up to date
• Implements adequate control tools to monitor the commercial activities of the hotel daily, weekly, monthly and year to date. Act proactively to rectify/adjust the commercial strategy where necessary
• Ensures financial expenditures, contracts and agreements are done in accordance to company’s policies and guidelines.
  

General

• Ensures consistent focus on guest satisfaction and high quality of service and handles all guest interactions professionally and appropriately
• Responsible for the offline and online reputation of the hotel, he/she keeps informed of guests’ complaints, ensuring complaint handling, guest reviews and guest recovery
• Ensures a proper cost control is implemented at all levels (Payroll, Purchasing, F&B etc.)
• Encourages and implements CSR initiatives to support the local community
• Ensures hotel complies to the local and international legal requirements; follows through relevant certifications such as HACCP, legionella, Safety etc.
• Is familiar with all relevant company documentation and relevant OSMs for his/her field of responsibility.
• Follows through that the maintenance of the hotel is managed in accordance to the standards and requirements; material values, renewal and care of premises, furnishing and fitting, machines, assets and FF&E
• Effectively communicate with other hotel departments, regional, and corporate teams
• Manage the operations of the hotel to maximize profitability and to ensure superior guest service and product quality
• Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs
• Manage operational expenses to stay within budget guidelines, as well as gather and report financial information to the Hotel Manager/General Manager
• Manages performance issues that arise within the operational departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
• Ensures optimal compliance with corporate focus audit
• Is an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparation
• Conducts a daily briefing with management on current key activities
• Evaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
• Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance
• Anticipate and address guest issues and establish proactive processes to promote guest satisfaction
• Interacts in a positive way with all team members to ensure a luxury guest experience
• Ensures compliance with local health and safety regulations