- Proactively engage with community members across various online platforms, such as social media, forums, blogs, and community websites
- Monitor customer reviews and regularly report on them from all relevant platforms
- Synchronize the narrative in reviews with the company’s messaging agenda (biweekly updates of the key messages)
- Respond to comments from review platforms (GMB, Apple AppStore, Google Play Store)
- Monitor competitor prices and provide weekly updates on price changes
- Handle and resolve community-related issues and conflicts with sensitivity and diplomacy
- Track and evaluate the conversion rates of our App on main platforms
- Participate in creating relevant and engaging content that resonates with the community's interests, needs, and preferences
- Escalate critical issues to appropriate departments or management when necessary
Qualifications / Experience:
Requirements
- Experience in Community Management or a similar role, with a proven track record of successful community management and growth
- Excellent written and verbal communication skills, with the ability to adapt the tone and style to suit the audience
- Strong understanding of social media platforms, online forums, and other community-building tools
- Demonstrated empathy, patience, and a customer-centric approach to community engagement
- Organized, disciplined, and detail-oriented