Director Operations

Liaise with superior to make decisions for operational activities and set strategic goals
Plan and monitor the day-to-day running of business to ensure smooth progress
Supervise staff from different departments and provide constructive feedback
Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
Manage procurement processes and coordinate material and resources allocation
Oversee customer support processes and organize them to enhance customer satisfaction
Review financial information and adjust operational budgets to promote profitability
Revise and/or formulate policies and promote their implementation
Manage relationships/agreements with external partners/vendors
Evaluate overall performance by gathering, analyzing and interpreting data and metrics
Ensure that the company runs with legality and conformity to established regulations