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You will be updated with latest job alerts via email- Ensure the delivery of an outstanding shopping experience to every customer contact via any offered communication channel (walk-in, phone, email, online chat).
- Identify ways to personalize the experience of every customer, whenever possible.
- Deal with the most difficult customers in a quick, willing, and professional manner, aiming to turn negative situations into positive outcomes and using available resources to solve problems.
- Achieve sales targets by maximizing all customer contact opportunities to provide product knowledge, increase units per transaction and sell across all channels.
- Keep the team motivated and focused in the right direction at all times by identifying coaching & training needs through daily call coaching.
Full Time