Regional IT Manager

• Define the global IT strategy/roadmap for the Middle East region in coordination with local management and central teams in France, and be responsible for its implementation
• From the IT perspective, take the ownership of Stores opening projects and store maintenance across Middle East region, in coordination with local management, global technical teams, and local external vendors
• Take full responsibility of the maintenance of local information systems, network technology solutions, voice projects and business applications, ensuring effective 360 communication
• Ensure timely response and faultless service is always provided to the Business, in line with high-quality standards of the Company, doing escalations and follow-ups whenever required
• Effectively report on on-going activities and project status to the local management and functional technical line Manager
• Establish sounds KPIs to monitor service level provided to Stores and Head Office; evaluate service desk activity, define corrective action plan to improve service level and end-User perception
• Negotiate service contracts and maintenance agreements with external Vendors that deliver solutions, services, and IT supplies to the company
• Define Budget and Forecast IT OPEX and CAPEX, closely monitor the actual, and explain variances whenever required