Customer Success Manager

Responsibilities;

• Experience with SFDC
• You will assist in the design and development of documentation for exceptional onboarding, training, & adoption along with Best Practice Sharing amongst the CSM Teams
• Experience with SAP
• Strong understanding of service business financials
• Strong understanding of digital service operations and cybersecurity threats and solutions.
• Strong understanding of service operations and its metrics, besides good knowledge on service processes, systems and tools.
• Enthusiastic about change and change management. Able to effect change and drive results through leadership, collaboration and influence
• Can quickly earn the respect of internal and external customers and all levels of management by demonstrating solid knowledge and expertise
• The ability to demonstrate energy and determination to achieve results and improvement by overcoming obstacles, remaining effective despite setbacks and challenging current thinking
• Self-motivated with focus on results and sense of urgency
• Building Technology Projects & Services industry experience
• Previous experience working in a multi-national, matrixed organization
• Previous proven experience in a customer facing role
• Strong PowerPoint and