Sales Agent

Responsibilities:
• To ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs using a client orientated approach.
• To check arrival reports 48 hours prior to arrival and 5 days prior to arrival
• Update arrivals by utilising Sirius website and global database, as well as Google to input preferences, company details, personal details, purpose of visit
• To process the Night reports and the morning reports.
• To handle all reservations through different channels (via email/ fax/telephone/ website) efficiently.
• To actively participate in maximising revenue through up-selling.
• To follow up on non-guaranteed and waitlisted bookings
• To handle no-shows and cancellations efficiently
• To handle all enquiries promptly, ensuring the customer receives a friendly, professional and efficient response that accurately meets their needs.
• To maximize selling opportunities by adding customer value at every opportunity.
• To pro-actively seek feedback, taking action on comments raised in order to ensure that we maintain and build long-term customer partnerships.
• To handle complaints promptly and professionally, demonstrating genuine care and concern under the supervision
• To attend all necessary internal hotel meetings, i.e. morning briefings, operation meetings etc, to fully represent the Revenue department when needed
• To prepare, update and file all correspondence relating to room sales within the unit.
• To maintain an effective mechanism for following up provisional business enquiries
• To be actively motivated in cluster sales projects, including FAM trips and client evenings/lunches.
• To take responsibility for all special event co-ordination, i.e. Christmas, Easter etc
• To chair weekly arrivals meetings with the Operational Team; advise of set-up requirements, preferences, profile etc.