Infakt Insights

About Infakt Insights

Infakt Insights is a company with a mechanism that gives brands a competitive edge in this highly aggressive and price sensitive market. We give a deep dive into the customer experience and highlight a consumer’s perspective - towards the business/brand. Consumer perception towards services has changed. The expectations have moved from needs to wants. Despite having the best infrastructure and offerings - businesses have to strive hard with their poor customer experience .Today, consumer experience is crucial for business growth that too across sectors. We address all the touch points in the consumer life cycle to provide valuable insights to brands.