مدير مشارك، إدارة المجتمع

• Operations management of jointly owned properties, including but not limited to, owners associations and committees, community services fees, facilities services, health, safety, security and statutory compliance in line with Law No. 6 of 2019 in the Emirate of Dubai.
• Manage vendors, service providers, contractors, and related stakeholders’ performance to ensure excellence in service delivery provided to the community and customers.
• Identify services and procurement needs that are required to ensure smooth operations of the communities, as well as raise such requests on company’s systems and workflows processes.
• Participate and coordinate technical evaluations of services and service providers.
• Customer complaints and suggestions management to ensure timely response and resolutions in line with pre-determined goals and targets (CSAT, NPS, CI etc.).
• Establish and maintain relationship with key customers, owners’ committee members, community influencers and VIPs.
• Conceptualize, organize, and execute community events based on approved event calendar.
• Undertake ad-hoc projects and deliverables that maybe directed from time to time by line manager or other members of the leadership teams.
• Micro-manage assigned projects, tasks or initiatives to ensure detailed execution, on time and on budget.
• Coordinate and liaise with internal and external stakeholders on community handover, transition and guidelines on successful management of communities.
• Engage and execute continuous improvement framework to create world-class communities (communities of the future) and customer experiences.
• Participate in budget preparation and service fee approval process from local authorities.
• Follow-up on service fee payments, collections, invoicing to meet approved KPIs.
• Educate and enforce community rules and regulations to maintain the harmony and spirit of the communities.
• Establish relationships with government and local authorities’ key personnel to ensure applications, approvals and permits required for MAF are processed in an organized and efficient manner.
• Develop communication templates and standards that will be required for effective and efficient communications with customers and relevant stakeholders.
  

Requirements

• Bachelor’s Degree in management or real estate or property or facilities management, engineering, urban planning, or related fields.
• 5 years’ experience in real estate or related service industry.
• Strong management and emotional intelligence qualities to drive business performance.
• Excellent business communication skills (verbal and writing) to present reports to internal and external audience