Warranty Officer

Responsibilities

• Review and process warranty claims for our certification programs
• Develop and maintain the warranty policy for our certification programs
• Coordinate with the certification team to ensure warranty claims are handled efficiently and in a timely manner
• Communicate with clients and handle warranty inquiries and issues
• Maintain accurate records of warranty claims and resolutions
• Collaborate with the finance team to track warranty expenses and budget management
• Conduct regular evaluations of the warranty process and make recommendations for improvements
• Stay up-to-date with industry standards and best practices related to warranty management
  

Qualifications

• Bachelor's degree in Business, Finance, or a related field
• 1-2 years of experience in warranty management or a similar role
• Strong understanding of warranty policies and procedures
• Excellent communication and customer service skills
• High attention to detail and ability to handle sensitive information with confidentiality
• Proficiency in Microsoft Office Suite
• Experience in the finance and accounting industry is a plus